FAQs

  1. How do I get a refund for my ticket?

    Paying ticket holders should receive their automatic refund within 10 business days. If you haven’t received a refund by then, please email us at conference@responsiblegambling.vic.gov.au.

  2. Who will cover the costs of my arranged travel and/or accommodation?

    In the current circumstances, some airlines have agreed to refund fares and/or waive fees for rescheduled flights. Alternatively, travel insurance may cover the costs of cancelled arrangements, so we suggest speaking to your insurance provider.

  3. Why can’t the Foundation host a virtual conference?

    The Gambling Harm Conference provides an opportunity for delegates to meet, network, and share experiences and expertise. A virtual conference would not provide the same experience.

  4. When will the conference be held?

    The Foundation will continue to monitor the COVID-19 pandemic for the foreseeable future and consider any developments, along with other relevant factors, in setting a new date. We will provide an update to everyone currently registered to attend the conference in due course.